FMS for On-Field Service Management
Track Technicians, Automate Tasks & Deliver Faster Service
Managing a dispersed team of service technicians can be complex. Axiroz FMS simplifies your service operations by automating task assignments, tracking visits, capturing customer feedback, and maintaining full transparency across your field workforce.
Key Features & Solutions
Automated Task Allocation
Assign service tickets to the nearest available technician using intelligent auto-assignment. Save time, reduce workload, and increase customer satisfaction.
Attendance Tracking at Service Locations
Capture real-time attendance when technicians arrive at client sites. Ensure accountability and verify task completion with time-stamped logs.
Customer Visit Logs
Every visit is recorded who attended, what was done, how long it took. Maintain a digital service history to enhance transparency and quality control.
On-Site Feedback & Signature Capture
Let customers provide real-time feedback and digital signatures post-service. Improve service quality and resolve disputes efficiently.
Real-Time Reports & SLA Monitoring
Track KPIs like resolution time, first-call fix rate, and customer satisfaction. Use dashboards and downloadable reports to improve team performance.
Why Service-Based Companies Choose Axiroz FMS?
Hear from Field Service Clients
“Task Allocation Now Takes Seconds”
“Before Axiroz FMS, assigning tasks was manual and error-prone. Now, it’s automatic, and we handle 30% more service requests daily.”
“Customer Satisfaction Improved”
“Customers love the instant feedback feature. They feel heard, and we respond to complaints faster.”