Resolve Maintenance Issues Smartly & Swiftly
Centralized System to Track Complaints, Assign Tasks & Monitor Resolution
Axiroz PMS enables property owners and managers to handle tenant complaints and maintenance requests with ease. From logging issues to assigning vendors and closing tickets, manage it all in one place-digitally and efficiently.
Key Features of Maintenance & Complaint Management
Smart Complaint Logging
Tenants can log complaints via portal, app, or QR codes. Categorize requests based on type, urgency, or unit.
Auto Ticket Generation & Tracking
Each complaint creates a ticket with tracking ID, assigned staff/vendor, and expected resolution time.
Task Assignment & Escalation Matrix
Assign tasks to in-house teams or external vendors. Set auto-escalation if deadlines are missed.
Real-Time Updates & Notifications
Notify tenants on progress via SMS/email/app. Auto-alerts for managers and vendors on task updates.
Reports & Resolution Analytics
Monitor resolution timelines, satisfaction scores, and team performance. Export monthly reports for analysis.
Who Can Use It?
Why Choose Axiroz PMS?
What Our Clients Say
“Complaints Are Resolved 2X Faster!”
“Earlier, we struggled with manual logs. Now, everything is tracked, assigned, and resolved digitally!”
“Vendor Tasking Is Smooth”
“We’ve linked our vendors and AMC teams with the portal. Tasks get auto-assigned based on categories.”
“Total Transparency & Accountability”
“Tenants are notified at every step, and we get full reports. It’s improved satisfaction by 40%.”