Live Chat & Team Collaboration with Axiroz WhatsApp Platform
Instant Support, Seamless Teamwork, and Boosted Efficiency
No more delayed responses or disconnected conversations. With Axiroz’s Live Chat and Team Collaboration features, you can provide real-time support, enable smooth agent handover, and keep your entire team aligned – all through WhatsApp.
Key Features of Live Chat & Team Collaboration
Live Chat Support (With Agent Handover)
Provide real-time support for your customers via WhatsApp, with the flexibility for seamless handover to the next available agent when needed. Ensure customers never have to wait long for a response.
Multi-Agent/Team Inbox
Manage conversations across multiple agents and departments from a single inbox. This feature ensures that no conversation falls through the cracks and that every team member stays in the loop.
Real-Time Collaboration with Team Members
Work in sync with your team for improved response times and problem-solving. Collaborate instantly via internal notes or tagged messages to ensure that your team is aligned.
Agent Assignment & Routing
Automatically route incoming chats to the most appropriate team member or department. Predefined rules ensure efficient task distribution based on agent expertise, location, or availability.
Message Tagging, Tracking & Labeling
Keep conversations organized and ensure no query is overlooked. Tagging and tracking let you categorize messages for easier follow-up and management.
Internal Notes for Agents
Agents can leave private notes on a conversation to share insights, strategies, or updates with other team members without the customer seeing them.
Why Businesses Choose Axiroz for Live Chat & Team Collaboration?
Real Results, Real People
“Customer support has never been this smooth!”
“Live chat support with Axiroz has allowed us to instantly address customer concerns while keeping all agents aligned. Our team’s efficiency has improved dramatically, and customer satisfaction has increased.”
“Collaboration at its best!”
“Internal notes and team collaboration have made solving complex issues quicker. We’ve been able to reduce response time and make customers happier with our real-time assistance.”
“Simplified support with seamless handover!”
“Handling multiple agents and departments was chaotic before. Now, the smart routing system and multi-agent inbox make our lives easier. Our support team is more effective than ever!”